Refund policy

RETURNS AND REFUND POLICY
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RETURNS
Our return period is 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Some items are entirely exempt from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
The following items also cannot be returned: gift cards; downloadable software products; and certain health and personal care products.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

PARTIAL REFUNDS
In certain situations, only partial refunds are granted (where applicable): books with obvious signs of use; CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened; any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error; and any item returned more than 30 days after delivery.

REFUNDS
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment after a few days.

LATE OR MISSING REFUNDS
If you have not received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as there is often processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at jtec.main@gmail.com.

SALE ITEMS
Only regular-priced items may be refunded; sale items are unfortunately non-refundable.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at jtec.main@gmail.com and send your item to: Münchnerstr., 15, Kleinostheim, 63801, Germany.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item was not marked as a gift when purchased, or was shipped to the person who gave it to you, the refund will be sent to the gift giver and they will be notified of the return.

SHIPPING
To return your product, mail it to: Münchnerstr., 15, Kleinostheim, 63801, Germany.
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
The time it may take for an exchanged product to reach you may vary depending on where you live.
If you are shipping an item worth more than €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.